Shipping policy

Processing

In-stock orders are normally dispatched within one to two business days, excluding weekends and U.S. holidays. Orders placed after business hours begin processing the next business day. If a listing states a different handling time, the listing controls.

Delivery and tracking

Delivery estimates shown at checkout begin after carrier acceptance and are estimates rather than guarantees. When tracking is available, we send it to the email used at checkout. Carrier delays, severe weather, and address-access issues can affect delivery.

If we cannot ship within the promised period, we will contact you with a revised date and the choice to accept the delay or cancel the unshipped order for a full refund.

Addresses and risk of loss

Please review the shipping address before payment. Contact us immediately if it is incorrect; once a package has been transferred to the carrier, rerouting may not be possible. Responsibility for the shipment passes as provided by applicable law, but we will help document a carrier claim for a package reported lost or damaged.

Packaging and insurance

Fragile and archival pieces are wrapped and supported according to their materials. High-value orders may require signature confirmation or additional insurance at no added cost to you.

International orders

Unless an international option appears at checkout, shipping is limited to supported U.S. destinations. International customers are responsible for import duties, taxes, brokerage charges, and local restrictions. Those charges are not included in our product or shipping prices.

Shipping problems

For damage, retain the item and all packaging and email photographs to support@articleone.co within 48 hours of delivery. For other delivery questions, contact us with your order number.