Returns & refunds

Starting a return

1. Email support@articleone.co within 14 calendar days of delivery with your order number and reason for return.
2. Wait for return authorization and packing instructions before sending the item.
3. Ship the item within seven days after authorization, using tracking and suitable protective packaging.

Returns sent without authorization may be delayed or refused. The buyer is responsible for return shipping unless the item arrived damaged, materially misdescribed, or incorrect.

Return condition

The item must be returned in the same condition and with the same components, documentation, packaging, and accessories received. Vintage wear disclosed in the listing is not a defect. We may reduce or decline a refund when an item is altered, worn beyond reasonable inspection, damaged after delivery, or returned incomplete.

Items that cannot be returned

• Items clearly marked “final sale” before purchase.
• Customized, resized, engraved, or otherwise altered items.
• Opened media, where return restrictions are permitted by law.
• Gift cards and downloadable products.
• Items prohibited from return by health, safety, or applicable law.

These exclusions do not limit rights that cannot legally be waived.

Damaged, incorrect, or materially misdescribed items

Contact us within 48 hours of delivery and keep the item, box, and packing materials. Include clear photographs of the object, packaging, and shipping label. We will arrange an appropriate replacement, return, repair, partial refund, or full refund based on the circumstances and available inventory. Because many ArticleOne pieces are one of one, an identical replacement may not exist.

Refunds and exchanges

After inspection, approved refunds are issued to the original payment method, generally within five business days. Your bank or card issuer may need additional time to post the credit. Original expedited-shipping charges are not refundable unless the return resulted from our error. Exchanges are handled as a return and a separate purchase so unique inventory is not held indefinitely.

Cancellations

Contact us as soon as possible. We can cancel an order that has not entered packing or shipped. Once dispatched, the standard return process applies.